Hyperwave Collaborative Information Management

 

 

 

 

Collaborative Information Management (CIM) is about rolling back the boundaries of real-time communication. It is about everyone having and sharing all the information they need, creating new knowledge and optimizing the way in which knowledge is presented. It can also mean quickly and easily transforming knowledge into didactic content.

 

Streamline collaboration. Improve decisions. Learn faster.

 

That is what makes Hyperwave so different – and that goes so far beyond the all-too-familiar limitations of enterprise content management. ECM – the traditional approach to organizing corporate knowledge – presents neither technical nor strategic solutions to the real challenges thrown out by global competition: the need for efficient collaboration, effective customer care, better decision processes that draw on all available knowledge, and focused learning.

 

That is why Hyperwave has added real time collaboration and eLearning solutions to the content management platform that has proven its value over more than a decade. In essence, Collaborative Information Management (CIM) is simply the integrated bundling of these technologies. Enterprises around the world want vast scalability. They want stable, modular systems with unprecedented performance and uncompromising ease of use. They find it only in Hyperwave.

 

Three major challenges to every enterprise

 

To enable all knowledge resources to be accessed and put to productive use in every business process, Hyperwave has focused its solution portfolio on three core areas:

 

• collaboration

• content and

• eLearning

 

Knowledge is the intellectual capital, the very lifeblood of every enterprise. Keeping that lifeblood flowing and multiplying, however – and thereby sustaining healthy growth – demands solutions to vital core challenges. Aware of this, Hyperwave has developed a seamlessly integrated solution portfolio whose underlying strategy and superlative functionality meet all three core challenges:

 

	Interact   Collaboration presents the hardest challenge. It is the task that distributed global companies must address most urgently. Essentially, however, collaboration is also an opportunity that is simple and easy to grasp. Why simple and easy? Because the rapid pace at which IP technology is advancing and spreading today makes communication – and hence collaboration – an effortless task. Hyperwave uses real-time conferencing, desktop application sharing and web-based project communities to bring people and information together in productive symbiosis.
	Manage   Productive collaboration lays the foundation for new content – the structured information (database entries, figures) and unstructured information (documents, e mails, video/audio files) that make up a company's intellectual capital. To apply all this new knowledge in practice, it is crucial to filter out what is really valuable and important, edit this information properly and archive it with a secure audit trail. Decisions can then be made on a more solid basis. Customers can be cared for more efficiently. Processes involving partners become genuinely seamless. Hyperwave masterfully deals with this classic ECM challenge by delivering an immensely powerful, proven content management platform that is already used by more than 300 companies around the world.
	Share   If it is not to be wasted, enterprise knowledge must be edited consistently and distributed to the right people. The ideal vehicle for such knowledge transfer is eLearning. eLearning ensures that critical knowledge is fully and quickly assimilated.   Hyperwave leverages cutting-edge technologies to generate new didactic content quickly and easily. In this way, the outcomes of a conference call during which team members engaged in real-time-collaboration to rework a PowerPoint presentation, say, can be transformed into a sales training document – complete with questions and a detailed synopsis – in minutes.

 

 

 

Hyperwave Enterprise Content Management

 

Hyperwave IS/6

 

Many businesses have come to recognize the importance of having access to timely and relevant information in today's fast-paced economy. Knowledge has become one of the most valuable commodities of the 21st century and therefore deserves our full attention. There are increasing and constant demands to improve systems that are responsible for management, distribution, and generation of information within a business.

 

 

The Collaborative Information Management (CIM) Platform

 

Hyperwave provides an infrastructure to implement solutions and applications within Knowledge and Enterprise Content Management (ECM) environments: Hyperwave IS/6. It is a web-based platform which simplifies the building of corporate-wide solutions while cutting development cost.

 

Hyperwave IS/6 was specifically engineered for businesses that want to make the interaction between information and people (both internal and external) more effective by means of the application of Enterprise Content Management (ECM), Document Management (DM), Knowledge Management (KM), Workflow, integrated information retrieval and Real Time Collaboration (RTC).

 

Features & Functionality

 

Enterprise Content Management (ECM)   • Document management with version control • Hierarchical document management • Support for over 200 file formats (MS Word, MS Excel etc.) • Archiving with configuration management • Extensible meta data • Creation of own document classes • Search in arbitrary indexed meta data • Link management guarantees consistent data and prevents "404" errors • Easy publication of documents   Security   • User and group management with LDAP and Active Directory* • Access rights for document and object protection • SSL for encrypted and secure connections* • Single Sign On via NTLM or client-side certificates

Information Retrieval   Hyperwave supports both Verity or Autonomy as full-text search engines. These applications include different functions:   • Full-text search • Search agents with push technology for notification • Expert search • Find similar documents • Document summary • Search in external sources ( e.g.: of Web spiders, databases, file server)* • Automated categorization of documents* • Trained agents   Open Standards   • XML • JAVA • HTML • SSL • LDAP • CSS • WebDav • WAP • JavaScript   *Aditional module

 

 

The Architecture

 

Hyperwave IS/6 saves all documents and meta data in a standard database while providing optimum data security. Moreover, all documents are indexed by a full-text search engine which simplifies the search and retrieval of knowledge and information. The core of IS/6 comprises of a number of services which incorporate all basic functionalities of information management in a modular structure.

 

 

 

 

eKnowledge Suite

 

The Hyperwave eKnowledge Suite (eKS) offers the necessary technology extension for Hyperwave IS/6, enabling information to be captured and managed easily and distributed efficiently within the enterprise, as well as to business partners and customers.

 

 

Managing Information

 

This is achieved through the unique combination of sophisticated content and document management with standards-based web technology, which efficiently supports business processes within the Hyperwave Collaborative Information Management (CIM) Platform.

 

The Hyperwave eKnowledge Suite (eKS) supports more than 200 file formats, which enables organisations to perform Document Management, Web Content Management, Information Retrieval, Business Process Automation and Collaborative Team working. The Hyperwave eKnowledge Suite provides all of this functionality with a highly integrated, uniform, efficient and extremely scalable CIM-platform, whereby efforts for integration and administration and so the Total Costs of Ownership are definitely reduced.

 

 

Features & Functionality

 

Document Management

 

• Support of all document formats, e.g. MS Office, multimedia formats, HTML, XML, PDF, ...

• Check in and check out, Version control, document history

• Metadata Management

• Integrated full-text search with Verity or Autonomy for all document formats

 

Content Management

 

• Publishing from browser interface without additional Plug In

• Publishing via drag & drop from Windows Desktop

• Publishing directly from business-applications (e.g. Microsoft Office, CAD)*

• Role-specific display of content and views

• Optional workflow with release processes*

• Document life cycle management

• Guaranteed link consistency in HTML through dynamic Hyperwave link management

• Easy customization of user interface

 

Knowledge- and Information Management

 

• Automated Categorization

• Search and display similar documents

• Search and access to external data sources

• Agents for automatic notification of new content

• Saving of search queries in dynamical folders

• Identification of experts for specialized issues

 

Collaboration - Interaction and Communication

 

• Online discussion forums with archiving

• Full email integration ("cc: Intranet")

• Hyperwave Team Workspace for collaboration between project teams in different locations*

• Task Management

• Integrated Calendar System

• Presence Awareness and Instant Messaging (Chat) *

• Real Time Collaboration, including Audio, Video *

• Application- and Desktop-Sharing *

 

Security

 

• Secure data transfer with SSL V3 encoding *

• Supports Client-Side Certificates*

• Flexible security concept with individual rights assignment

• Integration in existing authorization concepts (Active Directory, X.500, LDAP) *

• Single Sign On for Windows NT/2000

 

*Aditional module

 

 

The Hyperwave eKnowledge Suite

 

The Hyperwave eKnowledge Suite (eKS) enables the simple management of structured and unstructured data in a dynamic Collaborative Information Management (CIM) System, as well as allowing access to this information at any time. The most important characteristic is the connection of sophisticated content and document management with standards-based Web technology, whereby core processes in the enterprise are efficiently supported.

 

Intuitive user prompting, role-specific content display and automatic pushing of information provide intelligent support for both knowledge management as well as effective collaboration – within enterprises and business-to-business. High scalability as well as simple adaptation and administration tools allow for flexible upgrading of the system.

 

The Architecture

 

The Hyperwave eKnowledge Suite is based on Hyperwave IS/6, the Hyperwave Collaborative Information (CIM) Management Platform and is the central platform for Hyperwave Collaborative Information Management.

 

 

 

 

 

 

 

Hyperwave Enterprise Records Management

 

eRecord Suite 3.0

 

Public Sector organisations at all levels face a difficult challenge of managing both electronic and paper records for the benefit of their employees and the public. Drivers such as the Modernising Government White Paper and Freedom of Information and Data Protection legislation in the UK and the Government Paper Elimination Act in the US have required institutions to find a solution to efficiently and effectively manage all government records.

 

Meeting the requirements of a Modern Government

 

Hyperwave’s eRecord Suite (eRS) delivers sophisticated records management functionality that meets the legislated standards requirements of both US and UK Governments while providing powerful document and content management, collaboration, and business process support from within the same platform.

 

Integrated with Hyperwave’s eKnowledge Infrastructure, the eRecord Suite empowers organisations with critical records management elements – supporting the entire lifecycle of internal and external records. Public sector organisations benefit from an innovative solution that combines content and process with connectivity to invisibly enforce policy at the technology layer, eliminating user-related error, time and cost factors, and ensuring best practice records management.

 

Furthermore, extensible metadata and sophisticated access control features make the Hyperwave solution ready for the latest Electronic Social Care Record (ESCR) requirements.

 

Enterprise-strength Electronic Document and Records Management can be optionally extended with web content management, team collaboration, workflow and e-learning modules, which all build on the same IS/6 platform, an object-oriented data management server for web-based solutions. Hyperwave can provide a one-stop solution for governmental information management.

 

Features & Functionality

 

System Architecture   • Scalable modular system architecture • 100% web based and customisable • Single Sign-On for Windows NT/2000 • Easy system integration through high standard support, e.g. Servlets, COM, XML, WAP, WebDAV • Fully integrated modules for enterprise workflow and document imaging   Classification Scheme Management   • Dynamic hierarchical fileplan • Hybrid and physical folder management • Box and location management   Search and Retrieval   • Full-text (content) and attribute search • Ability to store searches, powerful query wizard • Agents for automatic notification   Declaration and Sustainability   • Automatic assignment of context attributes • Ability to capture user-defined metadata • Reference type management

Retention And Disposal   • Multi-phase disposal schedules • Review and re-allocation of schedules • Support for external trigger events   Access Rights Management   • Extensible user roles scheme • Control of access by business or organisational grouping • Integration with standard databases e.g. LDAP, Active Directory, NT Domains • Secure Socket Layer (SSL) V3 encryption   Auditing and Reporting   • Decoupled SQL-based audit server • ESCR-compliant read access auditing • Advanced reporting using standard tools

 

 

Real benefits for your department

 

UK National Archives 2002 ERM Standard – In November 2002 The National Archives published a set of revised requirements for Electronic Records Management systems. In a series of extensive tests the Hyperwave eRecord Suite proved its ability to support this updated and much more comprehensive specification, achieving conformance not only against the mandatory Records Management requirements, but also the optional Document Management module.

 

US DoD 5015.2 Standard - Hyperwave has been rigorously tested and officially certified for both the Department of Defense (DoD) 5015.2 Chapter 2 (Mandatory Requirements) and Chapter 4 (Management of Classified Records) Standard, the widely adopted standard for records management software in the United States. The DoD standard specifies hundreds of features and functionalities that must be supported by Records Management Software Applications.

 

Unrivalled Scalability, Extensibility and Flexibility – The eRecord Suite is a highly scalable application that can meet the changing needs of your organisation. It can scale to any number of users, any volume of records, any number of locations, and any type of files through single or multiple servers and databases. From a simple browser interface users can have access to the declaration of records, disposal and retention, schedules and legal hold markers, enabling authentication and audit, security, extensive search and retrieval functionality and the storage of contextual metadata.

 

 

 

Hyperwave Enterprise Content Management

 

Workflow Option

 

The growing pressure of increased competition and the fast moving pace of modern business require enterprises to be both effic ient and effective. Enterprises achieve this through automation of their business processes. The Hyperwave Workflow Option (HWF) enables and accelerates the introduction and optimization of business process automation and by doing so enables organizations to undertake business process improvement initiatives.

 

The Collaborative Process Management Solution

 

The Hyperwave Workflow Option extends the Hyperwave Collaborative Information Management (CIM) platform through the introduction of an effective workflow engine. Using this engine, information can be passed through a business process and revised, approved and released using an automated environment. The Hyperwave Workflow Option provides powerful process management tools, including the ability to perform parallel processes and control complex conditional process flows.

 

Within process flows, information can be interactively supplemented or modified to provide further detail and value to the entire process. The addition of the Hyperwave Workflow Option to the Hyperwave Collaborative Information Management (CIM) platform enables business processes to be applied to any type of content managed by the Hyperwave platform, including complete directory structures, for example during a purchasing process, coordinating shipping of products or managing distribution of information.

 

 

The Hyperwave Workflow Option introduces Business Process Management to the Hyperwave solutions and applications. 100% Web-based, it enables everyone in the organization to create and manage process definitions, initiate business cases and to work on tasks in an easy and intuitive way. By extending Hyperwave's fine-granular access rights system with a dynamic role model, ease of use could be achieved while retaining a very high standard of security and access control.

 

The creation, administration and modification of process definitions are made simple through the use of the integrated graphical process modeling tool. The Hyperwave Workflow Option enables the modeling and management of all business critical enterprise activities.

 

Features & Functionality

 

Environment

 

• Seamless integration in the Hyperwave Collaborative Information Management (CIM) Platform

• Fully web browser driven user interface

• No client installation necessary

• Role based Workflow

• Dynamic rights assignment

 

Modeling

 

• Graphical Designer with Drag and Drop functionality

• Process Definition Management to easily create and maintain different versions of workflow definitions

• Forms/forms editor

 

Routing

 

• Support of complex, also parallel routing scenarios

• Dynamic Decision Management

• Milestones make sure that deadlines are met

• Role and Task Assignment at definition or start case time

• System Tasks for "automated" tasks

• Delegate and "out of office" functionality

 

 

 

Hyperwave Collaboration & Teamworking

 

Team Workspace

 

With global organizations facing the problem of project teams being separated by location and different time zones, the Hyperwave Team Workspace (HTW) enables virtual teams to collaborate with one another over any geographical distance using the Hyperwave Collaborative Information Management (CIM) platform.

 

Features & Functionality

 

Environment   • Fully integration in the Hyperwave Collaborative Information Management (CIM) Platform • Fully web browser driven user interface • No client installation necessary   Task and Event Management   • Web-based event calendar with Outlook synchronization* • Recurrent events and automatic reminders • Task status and completion management • Task priorities and due date notifications • Role-based access rights for tasks and events   Communication   • Discussion forums (Threaded Discussions) • Full-text search in both articles and attachments • What's New alerts • Email enabled discussions • Archive emails in workspace • Web conferencing*

Members and Roles   • Predefined roles for viewers, participants and administrators • Team members can administered themselves throughout the project • Integration in existing authorization concepts (Active Directory, X.500, LDAP) *   Security   • Secure access for external members • Access rights down to object basis /li> • Version control for workspace documents • Communication via HTTPS*   Miscellaneous   • Definition of workspace templates for different types of projects • Consistent project documentation through pre-filled structures • One-click status overview of all projects   *Additional module

 

 

 

eConferencing Suite 3.5

 

Leverage effectiveness by bringing relevant people and relevant information together – regardless of time or place

 

In current times and within successful businesses there is an ever growing need for virtual co-operation to increase tight budgets and product cycles. Distributed teams must be able to work independently at any time and at any location but still quickly and efficiently.

 

The eConferencing Suite (eCS) extends Hyperwave’s proven Collaborative Information Management (CIM) platform with real time Collaboration functions and brings relevant persons together at the correct time. With functionality allowing any meeting to be recorded and stored in a knowledge database, this also enables valuable organizational knowledge to be created and received. The Hyperwave eConferencing Suite (eCS) allows the user to participate in meetings whilst being sat at their desk. Be it an ad hoc meeting of two persons or recurring meetings with any number of participants, the eConferencing Suite provides features such as:

 

• Text Chat and Instant Messaging

• Simultaneous Audio and Video Communication

• Shared Whiteboard

• Application and Desktop Sharing

 

Functionality

 

Communication and Collaboration   • Instant Messaging • Presence Awareness • Whiteboard • Audio and Video Conferencing • Shared Browsing • Application and Desktop Sharing • Agenda and Session Notebook • Questionnaires   Meeting Scenarios   • Collaborative and Managed Meetings • Ad-hoc and Scheduled Sessions • Save and re-play Sessions

Resources   • Dynamic Bandwidth Management • Distributed server application accordingly geographical demands, therefore reduced WAN-traffic • Audio preferred for other services   Customization   • Additional languages available/expandable • Layout adaptable to existing Corporate Identity-guidelines • Function range of clients adaptable • Multibyte-Support