Green Box

Complete digital data capture in a single unit, including paper documents, passport, finger prints, photographs and signatures

Solutions

Complete digital solutions in document & records management, automated data capture and business process management

Services

A complete service available including consultancy, training, document scanning and Canofile conversion

Case Studies

Just some of the ways in which Ascot has made a difference to our customers

+44 (0) 845 351 0570

Support

Ascot Business Solutions' range of hardware and software are all supported by a team of fully trained technicians.

All of the solutions that we provide, whether they are document management, business process management or data collection systems become an integral part of the day to day running of an organisation. Downtime for any of these systems and the inability to access important data can therefore create dire consequences whether financial or loss of productivity.

Technicians are trained and approved by the appropriate hardware and software partner including Canon, Kodak, Fujitsu, Spielberg Solutions, ProcessFlows, Opentext, Formic Solutions and FileStream. All technicians will assess support queries, diagnose problems and use either telephone support, online remote support or on-site visits to ensure that systems are running correctly with the minimum amount of downtime.

Hardware maintenance & software support is offered by annual contract or on a time & materials basis. An attractive discount is available for 3 or 5 year agreements. Payment can be made by quarterly standing order at no extra cost.

 Remote Support

With a valid support agreement you can also use our remote support. If you have an urgent support query, you can receive a session ID from our support team. This code is valid for one remote session. The code allows you to download a small program that makes our technicians able to control and configure your system if needed. The remote access works on almost every system without the need of changing any security configurations on the local system or network.

Please call our support team on 0845 351 0570 to request the remote support.
N.B  Remote supports needs a fully working broadband internet connection

   
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