Coronavirus COVID-19 News

We are consistently monitoring all the guidance given from the UK Government and following the introduction of a further national lockdown, our office is currently closed.

 

Software support will be provided via our secure remote support tool “Zoho Assist”. If you have a software related issue and you are on an annual support agreement, we kindly ask that you email us at support@ascot-solutions.co.uk.

For customers with an active annual scanner maintenance agreement, we will continue to provide emergency scanner breakdown cover, however only if you can provide a Covid secure area for the engineer to work in and all necessary steps are taken by you to safeguard the health of both the visiting engineer and your staff. If you have a scanner related issue, please email support@ascot-solutions.co.uk

 

All scanner annual preventative maintenance services are suspended until such time that we move out of lockdown restrictions.

 

In these unprecedented times, please bear with us. We will do everything in our power to ensure that you continue to receive the highest quality of service, however there maybe short delays in responding to support requests.

Please continue to monitor this page for further information