Coronavirus COVID-19 News

We are consistently monitoring all the guidance given from the Government and following the announcement of a further national lockdown, from Thursday November 5th our office will be closed.

 

We will continue to provide software support, only via our secure remote support tool “Zoho Assist”. If you have a software related issue and you are on an annual support agreement, we kindly ask that you email us at support@ascot-solutions.co.uk.

 

For customers with an active annual scanner maintenance agreement, all scanner annual preventative maintenance services are suspended and we will contact you at a later date to rearrange. All emergency scanner breakdown callouts are still active, however we ask that you provide our engineers with a clean environment separate from other people, to work in and health and social distancing measures have been put in place, at your place of work. Please log all scanner breakdowns with our team by emailing support@ascot-solutions.co.uk.

 

In these unprecedented times, please bear with us. We will do everything in our power to ensure that you continue to receive the highest quality of service, however there maybe short delays in responding to support requests.

Please continue to monitor this page for further information

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