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Formic enables health and care providers to turn data into insight to inform quality and service improvement through easy-to-use and flexible multichannel data capture and analysis survey technology and support. It is built on over 20 years of healthcare experience, and is in use in over 200 NHS organisations and private healthcare providers throughout the UK.


User-friendly and scalable paper and online health and care survey solutions and support, rapidly deployed by an experienced market specialist.


Turn data into actionable quality improvement with robust, reliable and cost-effective technology. Read our FAQs to find out more.

Formic technology provides a platform for users to design and build unlimited surveys, and is most often used for patient experience, the Friends and Family Test, and clinical audit.

Formic supports paper, online, tablet, kiosk and touchscreen formats, and has the ability to synchronise surveys across these channels so that responses are consistent and useful. Authors can even print their own surveys.

Surveys can be designed from scratch or based on an extensive library of templates, and can also be pre-populated from any system that can provide a standard data feed. Our easy-to-use form design tool works in the same way as popular Microsoft-style office applications, and includes the ability to drag and drop questions from the library.

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The technology allows for question routing and response validation, and survey authors can restrict the number of times a survey can be submitted by each user. Authors can provide guidance on how to complete questions, and select from a range of inclusive response formats, such as large print and child-friendly images.

Respondents can complete surveys online and offline, and save their progress to complete surveys at a later date. Formic surveys give easy response options and will be very familiar to end users, helping to improve completion rates.

Formic collects submitted data automatically or, with paper, through scanning completed surveys. This data goes through to a central database, where responses can be viewed in real-time using a browser by individuals and roles you nominate. You can use your own database, or use one of our UK-based, IG-compliant data centres.

A familiar Excel-style dashboard also presents findings, using a data view which enables analysis in tables, crosstabs, frequencies and grids. Data can be exported in multiple formats, including Excel, PowerPoint and Access, and Adobe PDF, HTML, Word, as well as XML, SPSS, TripleS, ODBC, CSV, and SQL Server.

Solutions can be implemented on your IT infrastructure, as a hosted solution, or as an entirely outsourced solution.

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